Find the next safe step, without searching through a whole handbook.
What do you need help with?
My first day
Choose Bike or Van. Get ready, complete checks, make deliveries and finish the shift.
Start the first-day guide →The app is not working
Sign-in, signal, GPS, scanning, photos and reporting a blocker.
App / OTR troubleshooting →No OTP or a problem with ID
Do not hand over until the required verification is complete. A safe place cannot bypass it.
OTP steps → · AVD steps →Vehicle or battery problem
Any defect, including a battery that will not lock: keep it parked and tell your manager. Do not guess a repair.
Vehicle faults and damage →Blocked access or an unsafe stop
Loose dogs, closed roads, no access, missing parcels and running behind.
Help during your route →Checks before leaving
ClearQuote checks are required for both vans and bikes.
Complete daily checks →Understand my scorecard
Plain meanings and practical habits. Your manager confirms current site targets.
Quick metric meanings → · All metric guides →Returns, finishing or pay
Return parcels correctly, secure equipment and check invoice questions.
Collections / returns → · Invoices / pay →Make a useful report
Give your manager the vehicle / bike or route reference, safe location, time, what happened and the exact error if there is one. Use the approved work channel for parcel references and safe, relevant photos. Never put customer information, PINs, OTPs or ID photos into website reviews.
How to use this hub
- Quick view: essentials first, with individual sections you can open.
- Detailed view: the full explanation and support material.
- Reset view: clears reading choices on this browser, useful on shared work phones.
- Videos: open the relevant demonstration when you want it. Bike videos apply to the PACK; van guides stay separate.
Use the footer feedback links to suggest a clearer explanation or report a website problem. For a site-specific rule, ask your manager rather than guessing.
