At every stop
Delivery tips.
Right parcel. Right place. Required checks.
Stop safely before using the app.
AVD · Check age
No verification, no handover. Complete the required age and ID checks before handing over.
OTP · Get the code
No code, no handover. Get the valid delivery code in person before giving the parcel.
Detailed OTP & high-value guide →Read each parcel’s instructions
Check each parcel separately. Follow its instructions and record the actual handover.
DSC · Delivery accuracy →Safe place + clear photo
Use a permitted, safe location. Photograph the parcel in its final place when prompted.
POD · Photo guidance →Cannot complete the stop?
Follow the contact prompts. Record the true reason. Ask your manager when blocked.
CC · Contact steps →Access, dogs, missing parcels and other problems →Prevent a DNR
Match address, parcel and instructions. Record the correct location and outcome.
DNR · Did Not Receive →Get ready for the stop
Send an arrival message where appropriate. Complete any further contact the app requires.
NOA · Arrival messages →Flex step-by-step →Bike: secure every stop
Blue fob whenever away from the seat. Look around directly before reversing; avoid unnecessary reversing.
Bike locking and manoeuvring →Collections + returns
Attempt assigned collections. Record accurately and return collected parcels the same day.
Collection and return steps →Videos and extra delivery support
▶ Watch: Amazon UK: age-verified deliveries · 2 min 38 sec
Follow the current app prompts, check the recipient’s physical ID when required and wait for confirmation before handing over. Never photograph or scan their ID.
