Amazon Flex (Delivery App)
📷 VIN Won't Scan
Sometimes the vehicle has been grounded or the VIN has been used by someone else. Double-check you're scanning the correct VIN. Ensure your camera can focus clearly. If it still won't scan, speak to your manager.
Your manager can:
- Check whether the vehicle has been grounded.
- Provide you with a temporary VIN for that day if required.
📵 Unable to Log In
Usually caused by an incorrect password or account issue. Check you're using the correct Amazon account. Try resetting your password.
Important: Do not attempt to reset your password more than twice in one session, as repeated attempts may temporarily lock your account.
If you're still unable to log in, speak to your manager for assistance.
👀 My Route Isn't Showing
Refresh the Flex app and wait a minute or two. If your route still doesn't appear, ask your manager to check that the route has been correctly assigned to your account.
⛔️ The App Says I Have No Work Today
If you're due to work but the app doesn't show any blocks, ask your manager to check that:
- You are rostered to work.
- Your route has been allocated correctly.
AFS App
📵 I Can't Log In
Remember that you do not log in using your email address. Your username is the generated username sent in your original welcome email.I f you're unable to log in:
- Check you're using the correct username.
- Try resetting your password.
if you still can't access your account, ask your manager to resend your welcome email or issue a new password reset.
🗓️ My Confirmation Isn't Showing
Completely close and reopen the AFS App.
If your confirmation still doesn't appear, ask your manager to check that your confirmation has been sent successfully.
E-Mentor App
📵 I Don't Have an Account
Send your manager:
- Your full name.
- The email address you'd like linked to your account.
Once the invitation is sent, follow the setup email to create your account.
📵 I Already Had an Account but Can't Log In
Ask your manager to check that your account is still active.
if necessary, they can resend the Create Account / Login email so you can regain access.
📧 I Haven't Received the Setup Email
Check your Spam or Junk folder first.
If you still can't find it, ask your manager to resend the invitation email.
💬 Still Need Help?
If you're still experiencing issues after following the steps above, contact your Site Manager for further assistance.
If you've found an issue that isn't covered here, let us know below so we can continue improving Lowe Driver Hub.
